FAQs

MOST FREQUENT QUESTIONS

 

How am I able to place an order?

When you find the product you like, click on the product and it will take you to the product page in where you will see a add to cart button, after choosing to add it to your cart, you can then go to your cart by clicking on the top yellow button on the top right that says cart. From there, click on checkout and follow the steps of entering your name, address and payment details, submit the order and we’ll organise to have your new product delivered to you.

 

What service do you use to process orders?

Good Gas Grills uses Shopify as the platform to it’s online store. Shopify is protected by 128-bit encryption, which is the same protection level that major banks use to keep your customer's safe. You can view more about Shopify security here: https://www.shopify.ca/pci-compliant. 

 

What types of payments do you acknowledge?

We accept Visa, Master Card, American Express, Discover, and Paypal as a way of making payment.

 

What are costs of shipping?

Currently we are operating with a free shipping policy. These aren’t the lightest products to ship but at Good Gas Grills, we cover the costs of that.

 

How and where do you ship your products from?

 All of our suppliers are American based with warehouses across the U.S.

 

Would you be able to ship to P.O boxes, or A.P.O addresses?

 Unfortunately we don’t ship to that kind of address. Please contact us if this is an issue.

 

When will you be able to process the orders I request?

 Once you make an order our sales team is notified and then we process the order immediately.

 

When will you contact me to confirm my order request?

Once you place an order, our sales team will process the order and send you a confirmation email and invoice confirming the transaction.

 

When will I be reached out to regarding the delivery time?

This will be explained in the email once you make the purchase. If the order is made on the weekend this may slow the delivery time by a day or two.

 

What do I do if my goods are harmed, damaged, or faulty upon delivery?

 Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send sales@goodgasgrills.com and we will process an insurance claim on your behalf.

 

How do I return a product?

Please email us on sales@goodgasgrills.com and we will contact you immediately explaining the steps needed to be taken to return your new product.

See our return policy for a full explanation

 

If your question isn’t answered here I urge you please contact us via phone or email and we’ll be more than happy to help.