Shipping & Delivery

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for purchase. As soon as we receive your order, we automatically check at the warehouse to confirm that it is in stock and available for immediate shipment. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If the product is out of stock and not available we will confirm with you and give you an estimated time of arrival before processing the order.

Safeguards:

We utilize appropriate physical, electronic, and procedural safeguards to help protect against the loss, misuse, or alteration of any information you may provide at our site. We use industry-standard, 128-bit Secure Sockets Layer (SSL) encryption technologies when transferring and receiving customer data.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you've provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@goodgasgrills.com

Shipping

We use both FedEx and UPS for smaller items shipped and freight for larger items. Once an item has been shipped it is in the hands of the shipping company. When it is in their hands, we cannot change shipping addresses or which day the item is delivered. This is all managed from the shipping company we choose to use.

All shipments are curb-side shipments and all larger items that are shipped via a freight carrier will require a signature at the time of delivery. If you authorize the shipping company to deliver the item without a signature we cannot be held responsible for any damages that may occur during your items delivery.

If an item ordered is shipped out and then returned due to an incorrect or unreachable address, the customer will be responsible to pay for shipping both ways. 

Please ensure that you supply the best contact number possible for our freight company to reach you on. All orders for larger items that are shipped out via freight require that the shipping company contact the customer first prior to delivery. If the product is returned because the freight company could not reach the customer, the product will be considered a return and will be subject to our return policies.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@goodgasgrills.com and we will process an insurance claim on your behalf.