Returns / Refunds
At Good Gas Grills we want every one of our customers to be happy. However, if you are unhappy or not satisfied with an item that you purchased, you can return it within 30 days after delivery as long as the item is in its original condition and packaging.
All orders online through Good Gas Grills are shipped out directly from our suppliers and all returns are through the terms and conditions of our suppliers.
Please read below:
Items that have been used, damaged or modified in any way may not be returned.
Orders returned, for reason other than a defective item (upon receiving), are subject to a restocking fee that is equal to 38% of the price of your order.
You (the buyer) are responsible for any return freight (shipping) costs for back to the warehouse.
The purchase price minus these fees and costs will then be refunded to you when the warehouse processes your item (product must be returned within 30 days, new, unused, and in original packaging). Refunds will only be issued to the original credit card that you use when placing your order. Orders canceled later than 12 hours after purchase are subject to an 18% cancellation fee.
Please make sure to measure the necessary space requirements, etc. before purchasing!
Refunds must be applied to the same credit card, debit card, or other form of payment used in the original transaction.
After 30 days, we will help administer a return only if the item is damaged and still under manufacturer's warranty. The manufacturer's warranties vary depending on the company.
need a photo before the return can be accepted to protect you if it gets damaged in transit.
Note: If it is defective or damaged on arrival we will either initiate a replacement or return at no charge.
We reserve the right to refuse a returning and item if:
- The item has been used.
- The item has been damaged or scratched and can't be restocked or sold.
- The packaging is damaged at all.
- If any parts are missing from the returned item.
- If the item is damaged at all during the return shipment due to improper re-packaging.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at:
Custom Made Products and Products Made to Order:
We will not be allowed to return or cancel these orders because they are made specifically for your unique situation and/or customized for your own unique needs. As you probably are aware additional labor, time, and materials are required to make sure these products are made especially for you.
Any custom made to order items that are defective due to manufacturing will be either repaired or replaced so long as the claim is made within the warranty offered by the manufacturer. Note: custom items will be replaced with an item identical to the one previously ordered. You will not be allowed to order an item that is different from the original item ordered.
Please feel free to contact us if you are looking to process a return and we will happily guide you through the process.