Shipping & Returns

Order Confirmation

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for purchase. As soon as we receive your order, we automatically check at the warehouse to confirm that it is in stock and available for immediate shipment. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If the product is out of stock and not available we will confirm with you and give you an estimated time of arrival before processing the order.

Safeguards

We utilize appropriate physical, electronic, and procedural safeguards to help protect against the loss, misuse, or alteration of any information you may provide at our site. We use industry-standard, 128-bit Secure Sockets Layer (SSL) encryption technologies when transferring and receiving customer data.

Order Shipment

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you've provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@goodgasgrills.com

Shipping

We use both FedEx and UPS for smaller items shipped and freight for larger items. Once an item has been shipped it is in the hands of the shipping company. When it is in their hands, we cannot change shipping addresses or which day the item is delivered. This is all managed from the shipping company we choose to use.

All shipments are curb-side shipments and all larger items that are shipped via a freight carrier will require a signature at the time of delivery. If you authorize the shipping company to deliver the item without a signature we cannot be held responsible for any damages that may occur during your items delivery.

If an item ordered is shipped out and then returned due to an incorrect or unreachable address, the customer will be responsible to pay for shipping both ways.

Please ensure that you supply the best contact number possible for our freight company to reach you on. All orders for larger items that are shipped out via freight require that the shipping company contact the customer first prior to delivery. If the product is returned because the freight company could not reach the customer, the product will be considered a return and will be subject to our return policies.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns@goodgasgrills.com and we will process an insurance claim on your behalf.

Returns / Refunds

At Good Gas Grills we want every one of our customers to be happy. However, if you are unhappy or not satisfied with an item that you purchased, you can return it within 30 days after delivery as long as the item is in its original condition and packaging.

All orders online through Good Gas Grills are shipped out directly from our suppliers and all returns are through the terms and conditions of our suppliers.

Please read below:

Items that have been used, damaged or modified in any way may not be returned.

Orders returned, for reason other than a defective item (upon receiving), are subject to a restocking fee that is equal to 38% of the price of your order.

You (the buyer) are responsible for any return freight (shipping) costs for back to the warehouse.

The purchase price minus these fees and costs will then be refunded to you when the warehouse processes your item (product must be returned within 30 days, new, unused, and in original packaging). Refunds will only be issued to the original credit card that you use when placing your order. Orders canceled later than 12 hours after purchase are subject to an 18% cancellation fee.

Please make sure to measure the necessary space requirements, etc. before purchasing!

We will need a photo (even from a smart phone) before the return can be accepted. This is to protect you if the item gets damaged in transit back to the warehouse.

In many cases, refunds are not processed until the item has been inspected by our suppliers in their warehouse.

Refunds must be applied to the same credit card, debit card, or other form of payment used in the original transaction.

After 30 days, we will help administer a return only if the item is damaged and still under manufacturer's warranty. The manufacturer's warranties vary depending on the company.

need a photo before the return can be accepted to protect you if it gets damaged in transit.

Note: If it is defective or damaged on arrival we will either initiate a replacement or return at no charge.

We reserve the right to refuse a returning and item if

The item has been used.
The item has been damaged or scratched and can't be restocked or sold.
The packaging is damaged at all.
If any parts are missing from the returned item.
If the item is damaged at all during the return shipment due to improper re-packaging.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at:

returns@goodgasgrills.com

Custom Made Products and Products Made to Order

We will not be allowed to return or cancel these orders because they are made specifically for your unique situation and/or customized for your own unique needs. As you probably are aware additional labor, time, and materials are required to make sure these products are made especially for you.

Any custom made to order items that are defective due to manufacturing will be either repaired or replaced so long as the claim is made within the warranty offered by the manufacturer. Note: custom items will be replaced with an item identical to the one previously ordered. You will not be allowed to order an item that is different from the original item ordered.

Please feel free to contact us if you are looking to process a return and we will happily guide you through the process.

Email: info@goodgasgrills.com

Phone: 307-459-0959